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Terms and Conditions

The Personal Paper Company is dedicated to your total satisfaction. If you have any suggestions or comments please email us at

Making A Purchase

We accept credit card payment on-line. If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard, American Express and Switch cards. You may send your credit card information via phone, fax, post or over the Internet.

All offers are subject to availability. Prices shown are correct at the time of publication.

Cancellation of Orders

Customers may cancel their order before confirmation of their proof if they so wish, and will be refunded their money (minus a minimum order charge of £10 to cover administration and WorldPay charges).
Customers wishing to cancel their order after they have confirmed that their proofs are ready to print will not be refunded their monies after this point. (For terms of guarantee see below)

Shipping & Handling (United Kingdom- only )

Shipping charges are added at the checkout and all shipments will be sent out by registered mail / or by courier. We rely on the customer to give accurate delivery details and on the understanding that courier companies deliver betwen 8am and 5pm and will always need a signature before leaving the package. In the instance that your package is not able to be delivered, (if the customer is not in or inadequate instructions have to given) we cannot be held liable for late or non-delivery.

Customs or handling charges that may be levied in the destination country are beyond our control and we are unable to accept any responsibility for these.

Delivery Schedule

We aim to despatch orders within 14 working days. However, due to limited supply of certain items please allow 21 days for delivery. UK orders are posted recorded delivery and international orders will be posted by airmail. Large or heavy items may be despatched by an UK or international courier. All parcels must be signed for.

Personalised Letterhead and Correspondence Cards - Delivery schedule differs from standard for personalised stationery orders. Orders with tissue lining: UK 14-21 days; elsewhere 21-28 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If for any reason the product does not meet your expectations (through the fault of The Personal Paper Company or any of it's representatives), please return it with proof of purchase within 30 days and we will arrange for an immediate exchange or refund.

Personalised products:

We regret that we are unable to offer refunds on personalised items that have had the proofs agreed by the customer. The customer is entirely responsible for supplying and proofing their personalised stationery and any mistakes after the customer has approved the text is entirely beyond the fault of The Personal Paper Company. The Personal Paper Company is happy to make any changes requested by the customer up until the point that the customer approves the final proof. After that point, all errors or changes (whether of grammar, or etiquette or of spelling) are the total responsibility of the customer. We ask our customers to check carefully all proofs before giving final approval and expect customers to do this themselves and not to rely on The Personal paper Company to do it on their behalf. The Personal Paper Company is not to be held responsible for any customer errors. This policy does not affect your statutory rights.

Measurements are approximate to the nearest 4mm.

Contacting The Personal Paper Company:

If you need to reach us, please email us at

Alternatively, you can call us or fax us on: 020 7266 3432
Or write to us at: The Personal Paper Company, 1 Venice Lodge, 53 Maida Vale, London, W9 1SD.


The Personal Paper Company does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
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